Global Account Manager – Manage Your Account Module

Manage Your Account

Change Your Password Inside Manage Your Account

Manage Security Questions & Answers

Edit Your Profile

Personal Information

Manage Multi factor authentication

Self Service Password Reset

The Manage Your Account module is a self-help area of Global AM that is accessible to any user.  It is a place where a password may be changed, security questions managed, or a profile may be edited. To access manage your account module, click on “Manage Your Account” tile as shown in Fig below.

It is recommended that a Global AM user first try to use these self-help tools before calling the help desk.

The Global AM user is also able to change his password once he is inside the application. The user must be connected to the McDonald's network in the office or remotely via the Global Remote Access (Cisco Anyconnect) before changing his password.  It is better and less complicated to change your McDonald's password by pressing Ctrl-Alt-Delete on your McDonald's computer from the screen where you usually type in your password.

Steps

1. Select the Manage Your Account tile from the Global AM home page.  The Manage Your Account page appears.

2. Select the Change Your Password tile. The Change Your Password page appears.

3. Read the message and click Continue. NOTE: It is highly recommended that you change your password by pressing Ctrl-Alt-Delete on your McDonald's computer from the screen where you usually type in your password.

4. Read the McDonald's Password Policy before changing your password.

6. Select the field next to Current Password and type in your current password.

7. Select the field next to New Password and type in your new password.

8. Re-type your new password into the Re-enter New Password field and click Save.

You are required to answer a minimum of four security questions to reset your password. Your chosen answers should be easy for you to remember, but difficult for others to guess. This keeps your McDonald's Account safe and protected. Answers to your security questions will not be displayed, but you can always change your answers using the edit option.

Steps

1. Select the Manage Your Account tile from the Global AM home page.  The Manage Your Account main page appears.

2. Select the Manage Security Questions & Answers tile. The Manage Security Questions & Answers page appears.

3. In the Security Questions for Web-based Password Reset section, select the down arrow in the Question column and click the question you want to use. NOTE: The first four question automatically defaults to random selection basis.

4. Type the answer for all selected security question in the Answer column.

5. Click Save. The web page refreshes.

If you wanted to validate Answers then type your answer in Confirm Answer textbox and click on validate once answer is correct status turn from red to green as below  

Steps

1. Select the Manage Your Account tile from the Global AM home page.  The Manage Your Account main page appears.

2. Select the Edit Your Profile tile. The Edit Your Profile page appears.

3. In the Personal Information section, some of the data is pre-populated as read-only values. The remaining information such as birth date, profile picture, address and phone number information may be updated. NOTE: A McDonald's issued email address may never be changed.

The Manage your MFA module holds all self-serve capabilities for multi-factor authentication.  

1.       If user has not registered for MFA, he would be presented with MFA Register tile as shown below. This will allow end user to complete MFA registration process.

·         On click of ‘Register your MFA’ tile, user would be redirected to Global AS if user select options other than Paper based MFA. After successful registration user would be redirected back to Global AM screen.

·         If user wants to register for Paper based MFA then user would be redirected to Global AM page as paper based MFA registration happens at Global AM.

·         If error happens Global AS will display an error code with a generic error message.

2.       If user is already registered for MFA, user will see MFA Update tile.

3.       If user clicks on “Update MFA” screen, user would be presented with a second authentication screen in Global AS.

4.       After successful secondary authentication, user would be presented a screen to edit MFA .User can select paper based, TOTP MFA, Azure MFA. Once click on any MFA other than paper-based user would be redirected to a confirmation page on Global AM.

Paper-based MFA -

1.       Click on ‘Generate Code’ button on the below screen.

2.       Click on Print button to print the list of Numbers and Codes.

Global AM allows to self-reset password on EID and ADID account at the same time. The self-service interface for password reset provides a seamless experience to reset password for an account using security questions or an email address if security questions are not set for an account. In addition, the Global AM allows to reset password for an account more than once in a day.

Steps

Go to http://account.mcd.com .  A login screen appears as shown below. Click on the Forgot password link as highlighted.

                                                                                                 Fig 1.1

System redirects to reset password screen as shown in the screen below.

                                                                                                Fig 1.2

STEP 1: Provide an account ID, this can be EID, MCID or UPN.

STEP 2: Provide the security code as displayed on the screen.

STEP 3: Click on the Next button, following screen appears for user who has both Security Questions and Password Recovery Email set.

Note

·         Screen will show only available option for users who has either of the Security Questions and Password Recovery Email set

STEP 4: Please provide McDonald's registered email address. Click on the Submit button. Global AM validates the email address associated with the given account and sends a temporary password to an email address.

STEP 5:  User need to enter the access code in next screen, and click Next button

STEP 6: Choose a new password for a given account.

STEP 7: Click on the Next button to reset password, the following screen appears and confirms password successfully reset.

Password reset with Security Questions

                                                                                                Fig 1.3

STEP 5: Provide answers to the security questions asked by the system.

STEP 6: Choose a new password for a given account.

STEP 7: Click on the Save button to reset password, the following screen appears and confirms password successfully reset.

Note

·         If User has not set either of Security Questions or Password Recovery Email, below page will be displayed.