Global Account Manager Overview
Global Account Manager's mission is to be the user interface for user identity and access management at McDonald’s.
Global AM application design principles:
- Zero-training interface - If someone needs a user manual, the application isn’t easy enough to use.
- Provide relevant information to allow people to make the correct decision.
- Speed and efficiency – minimize user time in the application.
- Provide useful guidance and messaging – errors happen but the system should allow users to understand why an error has occurred and what can be done to resolve
Various Application modules in Global AM are as below
Admin Module
The Admin module is used to manage Global Account Manager as well as allow market admins to search for users, reset passwords, and unlock accounts.
Franchisee Module
The Franchisee module allows Franchisees and authorized Franchise Office Staff to create and manage McDonald’s accounts for restaurant managers. This includes the ability to manage access for a number of restaurant facing applications.
Partner Module
The Partner module manages user ID’s for partners (suppliers and agencies). This is used by McDonald’s people to approve partner requests for new ID’s.
McOpCo Module
The McOpCo module is used by McOpCo operations consultants and operations managers to manage application access for restaurant managers working in restaurants they are responsible for.
Manage Distribution Lists
The Manage Distribution Lists module allows users to see what email distribution lists they belong to and allows distribution list owners to add and remove member from their lists.
User Account Module
The User Account module allows market admins and help desk staff the ability to create and manage user accounts within their respective market.
Agreement Module
The Agreement module shows users various legal agreements and other agreements that they can then sign. This can be done to sign up for a new application, or grant permission for McDonald’s to perform operations on the user’s behalf.
Crew Account Management Module
The Crew Account Management module allows restaurant managers to assign crew ID’s to crew members by associating an email address with the crew member. This is done to allow crew members to log onto certain applications.
Manage Account Module
The Manage Account module is used by all McDonald’s ID holders to reset their password, update profile information, and set up security questions which can be used to reset a user’s password or as a second factor of authentication when accessing sensitive applications.
Global AM
Global AM Overview